Dental Business Mastery Podcast
Listen to discover management insights and strategies for a successful dental practice. There are also interviews with key people in the industry who have advice and services to help you and your team achieve greater success.
Dental Business Mastery Podcast
Ep #170. How Triage Questions Build Connection with Every Caller
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Triage questions aren't just a clinical tool, they're one of the most powerful rapport builders your reception team has. In this episode, Julie explores how asking the right questions, with the right warmth, can make every patient feel genuinely heard and cared for before they've even walked through the door.
Julie covers triage questions for both urgent and routine appointments, why matching a patient's energy matters, and simple, practical habits your reception team can start using straight away.
Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!
Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting
If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.